1. Overview
This Refund Policy applies to all purchases made through STEMfra, including SaaS product subscriptions and one-time service engagements. All payments are processed by Paddle (paddle.com), our Merchant of Record, who also handles refund requests on our behalf.
We want you to be satisfied with your purchase. If you have any concerns about a charge, please contact us at [email protected] and we will work with you to reach a fair resolution.
2. Website Setup + Subscription
For our done-for-you website service:
- The one-time setup fee is non-refundable once design work on your site has begun.
- If STEMfra is unable to deliver an agreed website to the scope outlined in writing, a full or partial refund of the setup fee will be issued for the undelivered work.
- Monthly subscription fees are non-refundable for completed billing periods. You can cancel at any time; cancellation takes effect at the end of the current paid period.
- Disputes related to website delivery or hosting should be raised within 14 days of the relevant date.
3. How to Request a Refund
To request a refund, please email [email protected] with your order details and reason for the request. We aim to respond within 2 business days.
Approved refunds typically appear on your statement within 5–10 business days, depending on your payment provider.
4. Contact
For any billing or refund queries, contact us at:
Email: [email protected]
Address:
STEMfra
8 The Green, Ste B
Dover, DE 19901
United States