1. Overview
This Refund Policy explains how refunds and adjustments work under STEMfra's commission-based service. STEMfra gives you a professional website with built-in booking and an AI Front Desk at no upfront cost: no setup fee, no monthly fee, and no contract. In return, we earn a flat 5% commission on the sales you make through your Stemfra site. It should be read together with our Fees & Payments Policy, which describes the commission in full and how it is billed.
If you have any concerns about a charge or an invoice, please contact us at [email protected] and we will work with you to reach a fair resolution.
2. Commission on your sales
Our fee is a flat 5% commission on the sales you make through the Stemfra site we build and manage for you, billed monthly by invoice. Because there is no setup fee and no monthly fee, there is nothing to refund on those. The commission works as follows:
- If you refund a customer for a sale, the 5% commission on that sale reverses. You are not charged commission on a sale that did not stand.
- If the service you deliver differs from what was booked (for example, a different treatment or price), the commission is calculated on what you actually delivered.
- Commission fees are otherwise non-refundable.
- When card payments are enabled on your account, the payment processor charges a separate processing fee. That fee is set by the processor and is not refunded by STEMfra.
3. How to Request a Refund
To request a refund, please email [email protected] with your order details and reason for the request. We aim to respond within 2 business days.
Because your fees are billed by invoice, an approved adjustment is normally applied as a credit on your next invoice; where you have already paid, we refund the amount to your bank account within 5–10 business days.
4. Contact
For any billing or refund queries, contact us at:
Email: [email protected]
Address:
STEMfra
8 The Green, Ste B
Dover, DE 19901
United States