1. Introduction
At STEMfra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or engage our done-for-you website service for barbershops, beauty salons, CrossFit boxes, and yoga & pilates studios.
This policy outlines our practices regarding your personal data and your rights in relation to that data.
2. Information We Collect
We collect information that you provide to us directly when you interact with our website or services. This may include:
- Contact Information: Name, email address, phone number, and company name when submitted through our contact forms
- Professional Information: Details about your role, expertise, and interests when expressing interest in our services
- Communication Data: Information contained in messages you send to us through our website or email
- Account Information: Email address, name, and billing details when you sign up for a product or service
- Payment Information: Billing details processed securely through Paddle, our Merchant of Record — we do not store raw payment card data
- Technical Data: IP address, browser type, device information, and usage patterns collected automatically when you visit our website
We only collect information that is necessary to provide our services and respond to your inquiries.
We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately at [email protected].
3. How Information Is Used
We use the information we collect for the following purposes:
- Communication: To respond to your inquiries, questions, and requests for information about STEMfra and our services
- Service Delivery: To provide, operate, and improve our software products and client services
- Billing & Payments: To process subscription payments and manage your account through our payment processor Paddle
- Service Improvement: To analyze how our website is used and improve our services, content, and user experience
- Updates: To send you relevant information about our services, insights, and announcements (with your consent)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
We do not sell your personal information to third parties.
4. Data Protection
STEMfra takes reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure data transmission using encryption protocols (SSL/TLS)
- Access controls limiting who can view your information
- Regular security assessments and updates to our systems
- Employee training on data protection and privacy practices
While we implement strong security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to protect your information.
5. Third Party Services
Some of our services may involve external platforms or providers that help us operate our website and deliver our services. These may include:
- Website hosting and infrastructure providers
- Analytics services to understand website usage
- Email communication platforms
- Customer relationship management systems
We only share your information with trusted third parties who are contractually obligated to protect your data and use it only for the purposes we specify.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law:
- Contact and communication data: up to 3 years from your last interaction
- Account and billing data: up to 7 years to comply with tax and financial regulations
- Technical and usage data: up to 12 months
You may request deletion of your data at any time by contacting [email protected], subject to our legal obligations to retain certain records.
7. International Users & Data Protection
STEMfra serves users globally. If you are located in the European Economic Area (EEA), United Kingdom, or California, you have additional rights under GDPR and CCPA respectively, including the right to know what data we collect, the right to opt out of data sales (note: we do not sell personal data), and the right to non-discrimination for exercising your rights. For cross-border data transfers, we rely on standard contractual clauses and other lawful transfer mechanisms.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device.
We use cookies for the following purposes:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
9. User Rights
You have certain rights regarding your personal information, including:
- Right to Access: Request access to the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal data, subject to certain legal obligations
- Right to Object: Object to the processing of your personal data in certain circumstances
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format
- Right to Withdraw Consent: Withdraw consent for communications or data processing at any time
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Address:
STEMfra
8 The Green, Ste B
Dover, DE 19901
United States