How to read and reply to enquiries

Every contact form message and every conversation the chat assistant captured is a row in your Inbox. The badge in the sidebar counts the new ones.

Watch the video, or follow the steps below.

1. 1
   Open InboxNew shows what you have not read. All shows everything. Archived keeps the ones you are done with.
2. 2
   Read a messageClick a row. It is marked read on its own. The icons across the top are your actions: back to the list, archive, delete, and on the right, reply and mark as replied.
3. 3
   Use the suggested replyUnder the message, Stemfra drafts a suggested reply from what the visitor wrote, in your business voice. Click it to use it, or the cross to dismiss it.
4. 4
   SendThe composer opens with the draft in it, fully editable. Your reply goes out from your business name, and the client answers to your own email. Send reply sends it.
5. 5
   Replied another way?If you replied by phone or in person, use Mark as replied so the row leaves your New list. Archive when the conversation is over.

That's it.